Exceptions Database

The Exceptions Database is a tool used by FIS to enter and track disputes related to EBT clients and their benefit use at an ATM or POS device.

To access the exceptions database:

1.      Click the Open link next to the webADMIN service in the Services section of the ebtEDGE Agency page
or
Click the Open link next to the webADMIN service in the ebtEDGE Agency Services Tab page. The Exceptions Database displays.

The Exceptions Database allows you the following views:

·          EBT Exceptions Home page - Available Views

·          EBT Exception Database - Contents

o       EBT Exception Summary Information

o       Transaction Identification Information

o       Exception Detail

·          Viewing a Reported Transaction Dispute.

You can perform the following tasks in the page:

1.      Click the Client / Transaction Search link. The Client / Transaction Search page displays.

2.      Click the Issue Card link. The Issue a New Card to a Client via Mail page displays.

3.      Click the Create Account link. The Create Account page displays.

4.      Click the Merchant Search link. The Merchant Search page displays.

5.      Click the Help link. The webADMIN Online Help displays.