The Client / Transaction Search Page is the first page that displays once you log in to the webADMIN application and allows you to search for information on a client, answer questions about a client’s benefit transactions, or to investigate possible fraud. You can perform the following two searches in the page:
· Client Search (at the upper half section of the page)
· Transaction Search (at the lower half section of the page).
The Client Search section allows you to search for information on a client. The section displays the following fields, check boxes, buttons, and links:
· Card #
· Case #
· Optional ID (Conditional)
· SSN (Conditional)
· Auth #
· Search
· Clear
· Back to Previous Page (Conditional)
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· The Card # field automatically populates with the first six digits of the card number. · Whether Optional ID, Auth #, or SSN displays depends on your State’s business rules. Not all states use these search features. · If information for the client search is not found, an error message displays on the page to indicate the reason for the unsuccessful search. |
The Transaction Search section allows you to search for transaction information of a client. The section displays the following fields, radio buttons, buttons, and links:
· Card #
· Case #
· FNS #
· Store #
· Search
· Clear
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· The Card # field is automatically populated with the first six digits of the client's card number. · The Date Range field defaults to one day. · The Start Date/Time and End Date/Time fields default to the current date and time. · The Results by Date field defaults to Descending. The user can choose Ascending by clicking on the corresponding radio button. · If information for the transaction search is not found, an error message displays on the page to indicate the reason for the unsuccessful search. |
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