The Card Fee Amount (determined by the State) and the Benefit to Charge fields display in the Case Information - Card Tab page only if your State charges a fee to replace a client’s card.
To replace a card using vault cards:
In the Case Information - Card Tab page:
1. The following fields automatically populate in the Current Card Information section:
o Card # with the PAN number embossed on the EBT card.
o Card Status with Active or Inactive (State determines).
o Issue Date with the current date.
o Cash Restrictions with None (may default to ATM Only or POS Only depending on your State’s business rules).
o # Permanent Cards Issued increases by 1 to track the number of cards issued to a client.
o Mailing Indicator with Client (State determines).
o Last Updated with the date and time the card was replaced.
o Updated By with the ID of the user who replaced the card.
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The Card Fee Amount (determined by the State) and the Benefit to Charge fields display in the Case Information - Card Tab page only if your State charges a fee to replace a client’s card. |
2. Change the card status by selecting the appropriate value from the drop-down list next to the Card Status field.
3. Click the Update button. A confirmation message displays in the Case Information - Card Tab page stating that the card information is successfully updated and the method to replace the existing card.
4. Click the Replace Card button. The Replace Card (Vault Cards) page displays.
See Also:
Replace a Card Using Vault Cards
Replacing a Card (Vault Cards)