The PIN Reset function allows you to reset the PIN. A client may request a PIN reset if the security of their PIN is compromised, or they wish to change their PIN.
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Clients may also reset their PIN by calling the toll free customer service phone number on the back of their cards or by using the Cardholder portal at www.ebtedge.com. |
To access the PIN reset function:
1. Search for the client by entering the client’s current card number into the Card # field in the Client Search section of the Client / Transaction Search page, and clicking the Search button. The Case Information - Card Tab displays card information for the card number provided and allows you to reset the PIN for the client.
You can perform the following task: